Welcome to the official website of RH Fabric s.r.o.! We are committed to providing our customers with high-quality products and excellent shipping services. Please read the following shipping terms carefully to understand our policies.
1. Scope of Shipping Services
RH Fabric s.r.o. provides shipping services within the Czech Republic and internationally. We guarantee that your order will be delivered to its destination safely and on time.
2. Shipping Partners
We work with the following shipping companies to ensure reliable delivery services for you:
Česká Pošta (Czech Post): provides standard and express services for domestic and international parcels.
DPD: provides fast parcel delivery services, especially for time-sensitive orders.
PPL: provides flexible shipping solutions, including door-to-door pickup and delivery services.
3. Processing Time
All orders will be processed within 2 business days after confirmation. Once processed, you will receive a confirmation email with order status and tracking information.
4. Shipping Options and Estimated Delivery Times
We offer the following delivery options:
Standard Shipping:
Estimated delivery time is 5 business days, depending on the destination.
Expedited Shipping:
Estimated delivery time is 2 business days, especially for orders that need to be delivered quickly.
5. Shipping Cost Calculation
Your shipping cost will be calculated based on the weight, volume and delivery address of your order, and will be clearly displayed during checkout.
6. Tracking Information
Once your package is shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your package in real time on the website of the corresponding shipping company.
7. Damaged or Lost Package
If you find any damage or missing package after receiving it, please contact our customer service team within 48 hours. We will assist you with the relevant claims and processing matters.
Thank you for choosing RH Fabric s.r.o.! We look forward to providing you with the best shopping experience and quality service.
- Packaging
All folding fabric dirty clothes baskets will be carefully packaged before shipment to prevent damage during transportation.
The packaging materials are environmentally friendly and meet the requirements of sustainable development. - Shipping tracking
Once the order is shipped, the customer will receive an email with a tracking number, which you can use to track the shipping status of the package in real time. - Address confirmation
Customers must ensure that they provide the correct delivery address and contact information when placing an order to avoid affecting transportation. If you need to change the address, please contact customer service as soon as possible. - Problem handling
If the package is lost, damaged or other problems occur during transportation, please contact customer service immediately, and we will do our best to handle and solve the problem for you.
Thank you for your support and understanding. We will continue to work hard to improve the quality of our service and ensure that your shopping experience is pleasant and smooth!
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